As Passenger Experience Design Chief at Istanbul Airport, my ultimate mission is to make the airport experience smoother and more enjoyable for all guests with Turkey’s hospitality culture. In my specific role, I have been working for 3 years to enable accessible and independent travel at the airport. With my work at Istanbul Airport, I am selected as a winner of the 2021 CXPA Impact Awards in the “Diversity, Equity, & Inclusion Outcomes Related to CX” category.